Return & Refund Policy
At Tay & Miles, we want your time with us to feel easy and fair. This policy explains when items can come back and how refunds are handled. By ordering through our website, you confirm you've read and agree to what's below.
None of this reduces the rights you hold under applicable Canadian consumer law. Where those laws give you stronger rights than this policy, those rights always come first.
1. Return Window
You can request a return on eligible items within 30 days of your order being delivered, as long as the conditions below are met.
2. Requirements for Returning Items
For a return to go through, the item needs to be:
- Unworn, unused, and undamaged
- Sent back in its original condition
- Complete with all original tags, labels, and packaging
- Requested inside the return window
- Approved by our team before you post it
Trying something on for fit — the way you would in a fitting room — is fine. Wearing or using it beyond that isn't. This section doesn't apply where an item is faulty, not as described, or otherwise covered by your consumer rights.
3. Items We Can't Accept Back
A few things can't be returned:
- Products with a broken hygiene seal
- Custom or personalized pieces
- Items damaged through misuse or mishandling
For hygiene reasons, underwear, shapewear, and bras can't come back once the hygiene seal is removed. This doesn't override your rights if something arrives faulty or not as described.
4. Return Shipping & Restocking Fee
Approved returns go to the address our team gives you once your request is confirmed. For change-of-mind returns, the cost of return shipping — including any applicable customs or duties — is yours to cover. We can't take responsibility for change-of-mind returns lost or delayed in transit.
Change-of-mind returns also carry a 15% restocking fee, which goes toward inspecting, handling, and restocking the item. The same fee can apply when a parcel is refused at the door, comes back unopened, or is left uncollected and automatically returned to us.
Where an item is faulty, damaged on arrival, incorrect, or not as described, none of this applies — no restocking fee and no return shipping cost. We cover the full cost of putting it right, in line with your consumer rights.
5. Return Address
Returns go only to the address our team provides after approving your request. Anything sent elsewhere can't be processed.
6. How to Request a Return
Email us at info@tayandmiles.com and include:
- The item(s) you'd like to return
- The reason for your return
- Photos (needed if the item is damaged or incorrect)
- Your full name and shipping address
- Your order number
We'll come back to you with next steps within 12–24 business hours.
Exchanges: Yes, we offer exchanges. The fastest way to get a different size, color, or item is to return your original order through our standard return process and place a new order for the item you want. For exchanges, we cover the return shipping cost and the 15% restocking fee is waived.
7. Order Cancellations
Orders can be cancelled within 30 minutes of purchase. Once an order moves into processing it can't be cancelled, but after delivery you're welcome to request a return under this policy.
8. Refund Process
Once your return arrives and passes inspection, we'll let you know the outcome. If approved, your refund goes to your original payment method within up to 10 business days, depending on your bank or provider.
For change-of-mind returns, the 15% restocking fee is deducted where it applies, and original shipping costs aren't refundable. Where a refund relates to a faulty or incorrect item, you'll be refunded in full including relevant shipping, in line with your consumer rights.
9. Discounts and Partial Returns
If your order used a promotional discount — like our bundle savings (buy 2, 3, or 4+ for an extra discount) — and you return part of it, your refund may be recalculated based on the items you keep. If returning items means the order no longer qualifies for the original discount, that discount is removed and the refund adjusted to match. For change-of-mind returns, you still cover return shipping, and the 15% restocking fee can still apply.
10. Store Credit
At our discretion, we may offer store credit as a discount code instead of a refund. Store credit issued this way is:
- Non-refundable
- Issued once per order
- Usable toward a future order on our website
- Not exchangeable for cash and can't be moved to another order
11. Failed Delivery or Incorrect Address
If a parcel comes back because of an incorrect or incomplete address given at checkout, we may arrange a reshipment once the correct address is confirmed, or offer store credit as a goodwill gesture, depending on the situation. If returned items aren't in their original condition, a reduction in value may apply — except where your consumer rights say otherwise.
12. Policy Changes
Tay & Miles may update this policy at any time. Updates take effect as soon as they're published on the website.
13. Contact
Questions about this Return & Refund Policy? Email us at info@tayandmiles.com — we're glad to help.
Store name: Tay Miles
Company name: Yusuf Agir LLC
Registration Number: 42-3392831
Business Address: 34 Amanda Rd, Sudbury MA 01776 United States.
Warehouse Address: 672 Broadview Ave, Toronto, ON M4K 2P1, Canada
Email: info@tayandmiles.com
Phone: +1 (236) 201-7282
Customer Service Hours:
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed