Privacy Policy

This Privacy Policy explains how Tay Miles ("the Site", "we", "us", or "our") collects, uses, and shares personal information when you visit our website, interact with our services, or make a purchase through our online store.

In this policy, the terms "you" and "your" refer to any individual who visits our website, uses our services, communicates with us, or purchases products from our store.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree with the terms of this policy, please do not use our website or services.

Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our business operations, legal requirements, or data handling practices.

Whenever updates are made, the revised version will be published on this page along with an updated revision date.

Collection and Use of Personal Information

In order to provide our services and operate our online store, we collect personal information from various sources. We may use this information to provide products and services, process orders and payments, communicate with customers, improve website functionality, comply with legal obligations, and protect the security of our website and users.

Types of Personal Information We Collect

Information You Provide Directly

When interacting with our website or services, you may provide your full name, email address, telephone number, billing address, shipping address, payment confirmation details, and customer support communications.

Automatically Collected Information

Certain information may be collected automatically through cookies, pixels, and similar tools, including advertising pixels used for Google Ads and Google Analytics. This may include device information, browser type, IP address, and website usage activity.

Information Received from Third Parties

We may also receive information from third-party partners who assist us in operating our services, including our e-commerce platform (Shopify), payment processors, and marketing and analytics providers such as Google.

How We Use Your Personal Information

We use personal data to process purchases, manage accounts, ship orders, provide returns and exchanges, and communicate about transactions. With your consent where required, we may also send marketing communications and personalize advertising on our website and on third-party platforms such as Google.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to improve functionality, remember preferences, analyze usage, and support advertising, including remarketing through Google Ads. You can adjust your browser settings to disable or delete cookies.

Disclosure of Personal Information

We may share personal information with payment processors, shipping and customs partners, customer support providers, and data analytics or marketing partners, including Google, or when required by law.

Third-Party Websites

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of third-party websites.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

Data Security and Retention

We implement appropriate security measures to protect personal information, though no system can guarantee complete security. Personal data is retained only as long as necessary for the purposes described above or as required by law.

Your Privacy Rights

Under Canadian privacy law, you have the right to access your personal information, request corrections or deletion, and withdraw consent to marketing at any time via the unsubscribe link in our emails.

Complaints

Contact us directly, or file a complaint with the Office of the Privacy Commissioner of Canada or your provincial regulator.

Data Processing Location

Your information may be processed and stored outside your province of residence, including in the United States.